Refund Policy

Scope

This policy explains how yito reviews refunds for subscriptions, one-time credit packs, duplicate or incorrect charges, and payment-related service failures. It does not limit any mandatory consumer right that applies where you live.

Canceling a subscription

Subscriptions renew at the monthly or annual amount shown at checkout until canceled. Cancel future renewal in Settings → Billing before the next charge. Cancellation stops future renewals but does not automatically refund the current paid period; access and unused subscription credits remain subject to the period and expiry shown in Billing.

When a refund may be reviewed

Contact billing support if:

• the same order was charged more than once;
• the charged amount does not match the final provider checkout;
• the provider shows a completed payment but the order or purchased credits remain missing after processing;
• a material yito service failure prevented use of the paid purchase; or
• applicable law gives you a refund or withdrawal right.

Refund approval is not automatic. We review the order status, provider records, delivered credits, credit use, and the reason for the request. Consumed digital credits are generally non-refundable except where required by law or where yito confirms a qualifying service failure.

Failed generations and returned credits

When a generation ends in a qualifying provider or platform failure, yito releases the reserved credits or returns them to the credit wallet. This is a credit-balance correction, not a cash refund to the original payment method. If the credit record is still missing, contact support with the generation task ID and billing order number.

Requesting a review

Email contact@yito.ai from the address on your account. Include the order number, payment provider, charge date, amount, and a short explanation. Do not send a full card number, card security code, password, or authentication code.

Approved refund processing

Approved refunds are submitted through the original payment provider, such as Stripe, PayPal, or Creem, and return to the original method when the provider supports it. Provider and bank processing times vary. Currency conversion, issuer fees, and exchange-rate changes are controlled by external financial institutions and may affect the final posted amount.

Charge disputes

Contact billing support before opening a bank or provider dispute so we can compare the yito order with the provider record. This does not prevent you from exercising rights available through your bank, payment provider, or applicable law.

Contact

Billing and refund questions: contact@yito.ai